Refund Policy

Last updated: October 5, 2026

If processing fails

If any file in a paid order cannot be processed (for example the file turns out to be unreadable or processing breaks on our side), we refund the whole order automatically to the PayPal account or card you paid with. You do not need to contact us.

If you are not happy with the result

Before paying you can listen to a free 60-second preview of your own recording, so you know what to expect. If you still are not happy with the result, email [email protected] within 7 days of payment with your order or job ID and a sentence about what went wrong. We will refund the order in full.

How refunds are paid

• Refunds go back through PayPal to the original payment method. PayPal usually shows them within a few days; card refunds can take longer to appear on your statement.
• Refunds are in US dollars, the currency you paid in.

Not covered

We may refuse refunds for orders that break the terms of service, for example repeated orders made only to obtain refunds.